Anti-Abuse Policy

Any infringement related to a website or a domain name managed by Genious Communications must be reported immediately by e-mail or telephone:

• E-mail: [javascript protected email address]
• Phone: +212 (05) 24 29 87 00

In order to process your inquiries in a timely fashion, please provide the following information depending on the type of issue.

WHOIS Inaccuracy

To submit a complaint, send us by Email :

• Your name and Email Address
• The domain name
• A description of the Whois inaccuracy

Process to address whois inaccuracy complaints :

• Genious Communications Abuse Team will send an mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
• If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM

To submit a complaint, send us by Email :

• Your name and Email Address
• The domain name and the COMPLETE headers & body of the spam mail (Message headers & body are the most important proof of the spam and without it Genious Communications can not verify the complaint.)

Process to address spam complaints :

• Genious Communications Abuse Team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
• In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
• In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

ALL THE OTHER ABUSE (Phishing / 419 scam / Child Pornography)

To submit a complaint, send us by Email :

• Your name and Email Address
• The domain name or address (URL) of the abusing page.
• A detailed description of the problem. The complaint should include details of abuse along with the evidence to support it.

Process to address complaints :

• Genious Communications Abuse Team will go through the complaint to determine the type of the abuse.
• In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
• In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.