Our sla covers four key components that guarantee the availability of your platform
Uptime
We guarantee network availability 99.9% of the time. This guarantee does not extend to scheduled maintenance or to any other event that is not directly associated with Genious Communications.
Infrastructure
Genious guarantees the power in its data center 100% of the time, excluding periods of scheduled maintenance. The power includes UPS, PDUs (protocol data units) and cabling.
Components
We guarantee the proper functioning of all server hardware components. In case of a failure, we will replace any failed component free of charge. We intervene within a maximum of 4 hours after identifying the problem by our technical team.
Technical support
Genious Communications is committed to answer all your queries within 15 minutes.
frequently asked questions
For S.L.A
What is the purpose of acquiring a sla contract
It provides a framework for working relationships between the client and Genious Communications by defining objectives and the level of service the client expects.
The service level agreement allows us to work together in a transparent environment to better answer your requirements.
What is the information included in this agreement?
A Service Level Agreement contains the following information:
The undersigned's information;
Description of the services provided to the customer;
Description of the performance service levels Genious Communications has adopted to prove to the customer the service’s quality;
Genious Communications' obligations and responsibilities;
Customer's obligations and responsibilities;
Provided services pricing and billing terms and conditions;
Terms of settlement;
Duration of the SLA;
SLA renewal process;
Termination of the SLA.
