Why choose Genious to handle your system administration?
Genious Communications with over 20 years of experience in administration of information systems , offers high quality performance to its customers in terms of outsourcing.
Server administration covers both Linux operating systems (Debian, Ubuntu, CentOS, etc.) and Windows.
Managed
Number of servers : 1
Monitoring
Optimization
Security update
Initial installation and configuration
Server setup
Software update management
Maximum number of intervention hours: 2h/month
Remote backup: 100 Gigs
Backup retention : 07 jours
Root access
Mail support 24/7
Phone support : Opening hours
Time to inform the Customer in case of an incident : 30 minutes from the hour of the incident's occurrence
Time to submit a complete incident report (at the customer's request) : 48 hours
Major incident response time : within 2 hours after the incident occurs
Incident resolution time limit : 4 hours from the time of reporting or finding out about the incident
Quarterly report
Fully managed
Number of servers : 1
Monitoring
Optimization
Security update
Initial installation and configuration
Server setup
Software update management
Maximum number of intervention hours: 5h/month
Remote backup: 250 Gigs
Backup retention : 30 jours
Root access
Mail support 24/7
Phone support : Opening hours
Time to inform the Customer in case of an incident : 30 minutes from the hour of the incident's occurrence
Time to submit a complete incident report (at the customer's request) : 48 hours
Major incident response time : dans les 30 minutes qui suivent la survenance de l’incident
Incident resolution time limit : 2 hours from the time of reporting or finding out about the incident
Quarterly report about the Fully Managed service ( consumption reports, incidents reports, etc.)
Managed Services Plan Details
Our Managed Services plans are available in two formulas
Managed
Partial outsourcing
Fully managed
Full outsourcing
The difference between these two plans is the scope of intervention of our experts.
Discover our interventionsPreventive management
Needs analysis and advice
Curative management
Problem solving in record time
Evolutionary management
Recommendation and progress
What do you gain from Fully Managed?
If you want to focus on your business and let us handle the complete technical management of your server, this is the right deal for you.
This service includes
Initial installation and configuration.
Server and application configuration (network, web, database, ...).
Regular updates of the Operating System and Software.
Component monitoring (CPU, RAM, Hard Disk, Bandwidth and Network).
Advanced monitoring (SSL certificates, custom ports, etc.).
Daily data backup, allowing for a data retention of thirty (30) days.
Load management and adequate solutions suggestions.
Installation of an Anti Malware and Web Application Firewall solution to block any malicious traffic.
Restoration of backups in the event of a crash (system or hardware).
Management of incidents with hierarchical and functional escalation.
24/7 email and phone technical support.
Migration management.
What do you get with a Managed plan?
The Managed package will allow you to outsource the partial management of your server to Genious Communications' experts.
This service includes
Server setup.
Software update management (server) (major and minor).
Server security updates.
Incident management with hierarchical and functional escalation.
24/7 technical support by email and during office hours for phone support.
Daily data backup, providing 7 days of data retention.
Genious Communications' areas of expertise
Genious Communications offers you a team of highly qualified professionals to address your needs, through a service including the following services :
Managed services for Windows and Linux operating systems along with update and security services.
Web platforms installation and configuration (Apache / MySQL / PHP) or (IIS/SQLServer).
Setup and optimization of modules for website support (cache optimization, etc.).
Setting up of several accounts to install your websites (ftp, sql etc...).
Server supervision by probe (disk/processor/memory).
Database daily backup.
Assistance and server configuration through password change, database or files transfers, ...
Foire aux questions
For System Administration
What is GTI ?
GTI (Guaranteed Response Time) is the time frame in which a response is made by a company to be able to restore an IT service that has been interrupted.
What is GTR ?
GTR (Guaranteed Recovery Time) is the amount of time during which an IT service that has been interrupted must be restored.
How is the intervention time calculated ?
In the case of incident management, you don’t have to prepay for intervention hours, these will be deducted from your three hours.
Based on our expertise in the field, we consider three hours to be sufficient to fix an issue, with the exception of special circumstances in which you might want to schedule a number of extra hours.
What is the distinction between preventive management, curative management and evolutionary management?
Preventive management : We check that your IT system is functioning properly (network, servers, Internet connection, devices, restoration tests of your backup, etc.).
Curative management : We put at your disposition an expert team to identify and resolve all of the issues you may have with your computer system in record time.
Evolutionary management : Recommendation and evaluation: To make progress, make durable and to develop your computer system.
Do you have more questions about this product ?
