SYSTEM ADMINISTRATION

We do it all !

The system administration allows you to :

Set up data security procedures.

Resolve and troubleshoot problems in case of breakdowns.

Monitor the software and hardware of your system.

These tasks are performed by specialists to allow you to focus on your core business and reduce the incidents that may occur on your servers.

Why choose the system administration of Genious?

Genious Communications, through an experience of more than 17 years in the administration of servers on the Internet, offers quality services to its customers in terms of outsourcing.


The server administration services of Genious Communications concern both Linux (Debian, Ubuntu Server) and Windows (Windows 2003/2008) operating systems.

Managed

  • Number of Servers : 1
  • Monitoring :
  • Optimizations :
  • Security Updates :
  • Monthly Intervention Time : 2h
  • Restoration Time : 4h
  • Unique support contact :
  • Backup Retention (In Weeks) : 1
  • Root Access :
  • 24/7 Mail Support :
  • Phone Support : Office Hours

Fully managed

  • Number of Servers : 1
  • Monitoring :
  • Optimizations :
  • Security Updates :
  • Monthly Intervention Time : 30min
  • Restoration Time : 2h
  • Unique support contact :
  • Backup Retention (In Weeks) : 4
  • Root Access :
  • 24/7 Mail Support :
  • Phone Support :

Details of outsourcing plans

Our outsourcing plans are presented in two formulas

Managed

Partial outsourcing

Fully Managed

Global outsourcing

The difference between these two plans is presented in the number of elements to be managed by our experts.

Our server management or outsourcing system is based on the three formulas of application management:

Preventive management

Needs analysis and recommendation

Curative management

Problem solving in record time

Evolutionary management

Recommendation and evolution

What do you get with Fully Managed?

Autonomy and complete outsourcing. If you want to focus on your business and entrust us with the technical management of your server, this premium level is for you.

THIS SERVICE INCLUDES

  • The configuration of the servers through the system administration in a complete way (web and database).

  • Regular software updates by our administrators.

  • Monitoring of system components (CPU, RAM, Hard Disk, Bandwidth and network accessibility ).

  • Daily backup of data, allowing the customer to have 30 days of backed up data.

  • Management of load increases and proposal of adequate solutions.

  • Updating server security and blocking malicious requests thanks to the WAF (Web Application Firewall) application.

  • Restoring backups in case of crash (system or hardware).

  • Incident management with hierarchical and functional escalation.

  • 24/7 telephone and e-mail support.

What do you get with a Managed pack ?

The Managed package allows you to delegate the partial management of your server to the experts of Genious Communications.

THIS SERVICE INCLUDES

  • The configuration of the servers.

  • Software Management (server) updates (major and minor).

  • The implementation of security strategies.

  • Incident management with hierarchical and functional escalation.

  • Change management.

  • Technical assistance by email 24/7 and during business hours for telephone support.

The fields of intervention of Genious Communications :

Genious Communications puts at your disposal a team of highly qualified professionals to meet your needs, while guaranteeing the intervention time (GTI) as well as the contractual recovery time (GTR) through a service including the following :

Outsourcing of the Windows or Linux operating system as well as update and security services.

Installation and configuration of Web platforms (Apache / MySQL / PHP) or (IIS/SQLServer).

Configuration and optimization of the different modules for the support of web sites (cache optimization etc ... ).

Provision of different accounts for the installation of your websites (ftp, sql etc...).

Supervision of the server by probe (disk/processor/memory).

Daily backup of the databases.

Assistance and server configuration through password change, database or file transfer etc…

F.A.Q

  • WHAT IS THE GIT ?

    GTI or Guaranteed Intervention Time, is the delay where an intervention is made on behalf of a company to be able to restore an interrupted service. This concept is generally used in the field of computer applications.

  • WHAT IS THE GRT ?

    GTR, or Guaranteed Restoration Time, is the period of time within which an interrupted service must be restored. This concept is also used in the field of computer applications.

  • WHAT IS INCLUDED IN THE SERVER'S ASSISTANCE AND SETTING-UP?

    This service includes setting up new websites, changing passwords, transferring databases or files and setting up scheduled tasks. This service can also include the monitoring of updates and optimization of your web application with your development team.

  • HOW IS THE TIME OF INTERVENTION CALCULATED AT THE MONITORING LEVEL?

    Within the framework of the monitoring, you do not have to prepay for the intervention hours, they will be deducted from your three hours. By experience, three hours are enough to solve a problem, except in exceptional cases, at that time, you can opt for a certain number of additional hours.

  • WHAT IS THE DIFFERENCE BETWEEN PREVENTIVE, CURATIVE AND EVOLUTIVE MANAGEMENT?

    • The preventive management : We check the proper functioning of the computer system (Network, servers, Internet access, peripherals, tests to restore your backup etc.).
    • The curative management : We provide you with a team of specialists who determine and solve all your computer problems in record time.
    • The evolutionary management: : Recommendation and evaluation: To make progress, perpetuate and develop your computer system.
Contact us for more information !
+212 (05) 24 29 87 00
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